Effective Date: 10/02/2026
Last Updated: 10/02/2026
1. Introduction
Prosperity Care Pty Ltd trading as Verve Care & Support (“we,” “us,” or “our”) uses cookies and similar technologies on our website vervecare.com.au (the “Website”). This Cookies Policy explains what cookies are, how we use them, and your choices regarding cookies.
By using our Website, you consent to our use of cookies in accordance with this policy.
2. What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
Cookies can be:
- Session cookies: Temporary cookies that expire when you close your browser
- Persistent cookies: Cookies that remain on your device for a set period or until you delete them
3. Types of Cookies We Use
3.1 Strictly Necessary Cookies
These cookies are essential for the Website to function properly. They enable basic functions like page navigation and access to secure areas of the Website.
Purpose:
- Enable navigation and basic functionality
- Remember your privacy preferences
- Secure authentication and session management
Duration: Session or up to 12 months
3.2 Performance and Analytics Cookies
These cookies help us understand how visitors interact with our Website by collecting and reporting information anonymously.
We may use:
- Google Analytics or similar services
- Website performance monitoring tools
Purpose:
- Analyze website traffic and usage patterns
- Improve website performance and user experience
- Understand which pages are most visited
- Identify technical issues
Duration: Up to 24 months
3.3 Functionality Cookies
These cookies allow the Website to remember choices you make and provide enhanced, personalized features.
Purpose:
- Remember your preferences (e.g., language, region)
- Provide enhanced functionality and personalization
- Remember information you’ve entered on forms
Duration: Up to 12 months
3.4 Targeting/Advertising Cookies (if applicable)
These cookies may be used to deliver advertisements more relevant to you and your interests.
Purpose:
- Deliver relevant advertisements
- Limit the number of times you see an advertisement
- Measure the effectiveness of advertising campaigns
Duration: Up to 24 months
4. Third-Party Cookies
We may use third-party services that set cookies on our behalf. These may include:
- Google Analytics: For website analytics and performance monitoring
- Social Media Plugins: If we have embedded social media content (Facebook, LinkedIn, etc.)
- Content Delivery Networks (CDNs): To deliver website content efficiently
- WordPress Plugins: Various functional cookies from our content management system
These third parties have their own privacy policies and cookie policies. We recommend reviewing their policies:
- Google Privacy Policy: https://policies.google.com/privacy
- Facebook Cookie Policy: https://www.facebook.com/policies/cookies/
- LinkedIn Cookie Policy: https://www.linkedin.com/legal/cookie-policy
5. How We Use Cookies
We use cookies to:
- Ensure the Website functions properly and securely
- Remember your preferences and settings
- Understand how you use our Website
- Improve our Website and services
- Analyze website performance and user behavior
- Provide personalized content and features
- Comply with legal and regulatory requirements
6. Your Cookie Choices
You have several options to manage or disable cookies:
6.1 Browser Settings
Most web browsers allow you to control cookies through their settings. You can:
- Block all cookies
- Accept only first-party cookies
- Delete cookies when you close your browser
- Receive notifications when cookies are set
How to manage cookies in common browsers:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Cookies and website data
- Edge: Settings → Cookies and site permissions → Cookies and site data
For detailed instructions, visit your browser’s help section.
6.2 Opt-Out Tools
You can opt out of specific tracking:
- Google Analytics: https://tools.google.com/dlpage/gaoptout
- Network Advertising Initiative: http://optout.networkadvertising.org/
6.3 Impact of Disabling Cookies
Please note that disabling cookies may affect the functionality of our Website. Some features may not work properly or at all if cookies are disabled.
7. Cookies and Personal Information
Some cookies may collect personal information, such as:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on pages
- Referring website
This information is handled in accordance with our Privacy Policy. For more information about how we collect, use, and protect your personal information, please review our Privacy Policy at [link to privacy policy].
8. NDIS Participants and Privacy
As an NDIS Registered Provider, we are committed to protecting the privacy of NDIS participants and their families. We:
- Do not use cookies to collect sensitive health information
- Ensure any data collected via cookies is handled in accordance with NDIS Practice Standards
- Maintain appropriate security measures to protect your information
- Comply with the Australian Privacy Principles (APPs)
9. Children’s Privacy
Our Website is not directed at children under 18. We do not knowingly collect information from children through cookies. If you believe we have inadvertently collected such information, please contact us immediately.
10. Updates to This Policy
We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our practices. We will post any changes on this page with an updated “Last Updated” date.
We encourage you to review this policy periodically to stay informed about how we use cookies.
11. Contact Us
If you have any questions or concerns about our use of cookies, please contact us:
Prosperity Care Pty Ltd T/a Verve Care & Support
Email: info@vervecare.com.au
Phone: +61 0405 874 766
Address: PO Box 108, WAVELL HEIGHTS NORTH QLD 4012
Website: https://vervecare.com.au
12. Consent
By continuing to use our Website, you consent to our use of cookies as described in this policy. If you do not agree with our use of cookies, please adjust your browser settings or discontinue use of the Website.
Cookie List (Example)
Below is a list of cookies that may be set on our Website:
| Cookie Name | Type | Purpose | Duration | Third Party |
|---|---|---|---|---|
| _ga | Analytics | Google Analytics – visitor tracking | 2 years | |
| _gid | Analytics | Google Analytics – session tracking | 24 hours | |
| wordpress_* | Necessary | WordPress session management | Session | WordPress |
| wp-settings-* | Functional | WordPress user preferences | 1 year | WordPress |
| PHPSESSID | Necessary | Session identifier | Session | Our server |
| cookie_consent | Necessary | Records cookie consent choice | 1 year | Our server |
This list may not be exhaustive. Additional cookies may be set by third-party services integrated into our Website.
Acknowledgment: Verve Care & Support acknowledges the Traditional Owners of the lands on which we live and work and recognises their connection to land, sea and community. We acknowledge Elders past, present and emerging for they are the holders of culture, knowledge, wisdom and leadership that is passed from generation to generation.