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Support Coordinator (Level 4 - pay point 1)

📍 Brisbane - North ⏱ Casual 💰 $58.38

We are a values‑driven NDIS provider committed to delivering high‑quality, person‑centred support. Our team works collaboratively with participants, families, allied health professionals, and community services to ensure individuals can navigate the NDIS with confidence and achieve meaningful outcomes.

Job Description

About the Role
We are seeking an organised, proactive, and compassionate Support Coordinator to join our growing team. The ideal candidate will have strong communication skills, a solid understanding of the NDIS, and the ability to coordinate supports that empower participants to build capacity and independence.
Key Responsibilities
  • Assist participants to understand their NDIS plan, funding categories, and support options
  • Coordinate services, appointments, and referrals to allied health, community supports, and mainstream services
  • Build participants’ capacity to manage their own supports and strengthen informal networks
  • Monitor plan utilisation and ensure supports align with NDIS goals
  • Prepare progress reports, risk assessments, and plan review documentation
  • Maintain accurate, audit‑ready case notes and records in line with NDIS Practice Standards
  • Respond to participant needs with professionalism, empathy, and a solutions‑focused approach
  • Work collaboratively with families, support workers, clinicians, and other stakeholders
  • Manage complex cases with an understanding of psychosocial disability, behavioural support, and crisis planning.

Requirements

  • • Experience in Support Coordination, Case Management, Mental Health, Community Services, or Disability SupportRequired
  • • Strong knowledge of the NDIS framework, funding categories, and compliance requirementsRequired
  • • Excellent communication, time‑management, and organisational skillsRequired
  • • Ability to work independently and manage a diverse caseloadRequired
  • • Current Blue Card & NDIS Worker Screening CheckRequired
  • • Valid driver’s licence and reliable vehicleRequired
  • • High level of professionalism, confidentiality, and ethical practiceRequired
  • • Experience supporting participants with psychosocial disability or complex needsPreferred
  • • Qualifications in Social Work, Psychology, Community Services, or related fieldsPreferred
  • • Understanding of SIL, SDA, behaviour support, and capacity‑building supportsPreferred
  • • Familiarity with CRM systems and audit‑ready documentation processesPreferred

Benefits

Supportive team environment with ongoing training and professional development Flexible working arrangements Opportunities for career progression within a growing organisation Competitive remuneration based on experience Meaningful work that directly impacts participants’ lives

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